At Caretaker Nepal, we strive to provide our clients with reliable and flexible caregiving services. We understand that plans may change due to unforeseen circumstances, and we aim to handle cancellations fairly for both clients and caretakers.
Clients can cancel their booked caretaker service by contacting us via phone or email at least 24 hours before the scheduled service time.
If the cancellation is made within 24 hours, a cancellation charge of 20% of the service fee may apply.
For same-day cancellations (less than 6 hours before the service starts), 50% of the service fee will be charged.
No refund will be issued after the caretaker has arrived or the service has started.
In rare cases, Caretaker Nepal may need to cancel or reschedule a service due to caretaker unavailability, emergencies, or unforeseen events.
Clients will be informed as soon as possible.
In such cases, clients may choose to reschedule the service or receive a full refund.
Approved refunds will be processed within 5–7 working days to the original payment method.
Refund timelines may vary depending on the client’s bank or payment provider.
For any cancellation requests or questions, please contact us:
📞 +977 986-0672797
📧 info@caretakernepal.com
