At Caretaker Nepal, we value our clients and strive to provide the best possible caregiving services. We understand that circumstances may change, and you may need to request a refund. This Refund Policy explains the conditions under which refunds may be issued for our services.
You may be eligible for a refund under the following conditions:
The caretaker did not arrive or provide the service as scheduled.
The service was canceled by Caretaker Nepal due to caretaker unavailability or other valid reasons.
The caretaker failed to meet agreed service standards, and the issue was reported immediately to our support team.
Refunds will not be issued in the following cases:
The client cancels the booking after the service has started.
The client provides incorrect information or fails to be present at the service location.
Misconduct, harassment, or violation of terms by the client.
Cancellations that do not meet the notice period as outlined in our Cancellation Policy.
In certain cases, partial refunds may be provided at the sole discretion of Caretaker Nepal management if:
The service was partially completed.
The caretaker arrived late but still provided partial service.
The client provides sufficient evidence supporting their claim.
To request a refund, clients must contact us via phone or email with their booking details and reason for refund.
Each refund request will be reviewed and verified by our support team.
Approved refunds will be processed within 5–7 working days through the original payment method.
Refunds are typically made through:
Bank transfer
Digital wallets (e.g., eSewa, Khalti, or others)
Original payment channel used during booking
Please note that refund timelines may vary depending on your payment provider.
For refund-related inquiries or assistance, please contact us:
📞 +977 986-0672797
📧 info@caretakernepal.com
🌐 www.caretakernepal.com
